Our Mutual Commitment

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Our Commitment to You

You will receive friendly, courteous awesome service. You will be respected and not taken for granted.

Our services probably won’t be the cheapest you could find.  They will always be of an exceptional quality and designed to add significant value.

Our focus will be on quoting you fixed fees to help you unlock important value opportunities rather than just racking up billable hours.

You will always be able to seek our help to implement any improvement ideas or programs in your business.  That is why we don’t charge for phone calls.

We believe totally that your perception of our performance is always the reality. That’s why your feedback is critical in helping us to innovate and improve. We’re always looking forward to your ideas, your comments, and your suggestions.

The way we communicate with each other is important.  We will respond promptly to communication from you, and sometimes that may be outside regular business hours.

We will be honest, truthful and “up-front” with you at all times. We expect you’d be like that too. That way, we’ll build a long-term and valuable relationship with each other.

We will communicate with you frequently, making recommendations and building a win-win and long-term relationship with you.  We naturally also welcome frequent communications from you.

 

Your Commitment to Us

You understand that we’re in this together and that the better we work together, the better the results will be for you.

The way we communicate with each other is important.  You and your team members will always treat our team members with courtesy and respect.

You will be open, frank and honest with us at all times. You will let us know immediately if you have any concerns.

You (and your team) will give us all the information we need when we need it to help you to achieve your goals.

You will make yourself available to meet with us to work on projects together.

You agree to listen to any advice we offer (we acknowledge your absolute right to choose whether or not to adopt that advice).

You agree to meet and respect the deadlines we mutually set (or in very extreme cases, let us know well in advance of your inability to do so for reasons outside of your control).

You will pay your accounts with us on time.

You will give consideration to referring us to at least two other business owners who you believe would benefit from working with us.